Terms



TERMS & CONDITIONS

Last updated January 2020


Information


All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

You may choose to remove yourself from our mailing list at any time, by unsubscribing.


CANCELLATION AND RESCHEDULE OF APPOINTMENTS


Lush Lips Aesthetics operates a 48-hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. 

If we hold a deposit on account this will be forfeited.

If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited.

Please do NOT attend the clinic for an appointment if you are unwell.
 If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.


DEPOSITS


Our Aesthetic Consultations are complementary, The deposit amount is set to £50 regardless of the treatment you wish to have. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is non refundable. We thus advise all our patients to have a consultation first so that we can review the Medical History and ensure that the treatment you wish to have is the right for you.


Refunds


Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;


  • consultation and assessment

  • provision of information and advice

  • safe treatment with evidence based products

  • follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.


All packages are to be paid in full before treatment commences.


All packages and treatments are non-refundable and non-transferable


Packages


If a client fails to arrive for their appointment, or provides less than 48 hours’ notice of cancellation, the session will be deducted from course.


LATE ARRIVALS


We kindly request you to arrive 10 minutes prior to your first appointment time to complete any documentation (including Medical History and Consent Forms). We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.


TREATMENTS DISCLAIMER


We achieve significant results in many cases and strive to work with you to achieve the desired result. However, the client's results may vary from person to person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. 

Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.



Children policy 


We do not treat children or young adults under the age of 18 without prior arrangement.


Please do not bring children to the clinic unless they are old enough to be left unsupervised.


Children will not be allowed to accompany you into the treatment rooms.


Pets Policy


We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.


Promotional Offers


All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.


Feedback


Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website


Complaint Policy's


Complaints should be made by e-mail to the manager at Lush Lips Aesthetics. We aim to acknowledge complaints within 5 working days.